Privacy Policy

Privacy Policy

This document outlines MetanoiAstro Ltd's approach to data protection to comply with legal requirements and those set forth in Regulation (EU) № 2016/679 (General Data Protection Regulation), Articles 13 and 14, and the Data Protection Law.

One of our main responsibilities as a company providing astrological services is to ensure the security of the personal data entrusted to us. This Privacy Policy addresses significant questions related to the collection, processing, and storage of the personal data you voluntarily provide.

General Information

This privacy policy discloses the privacy practices of MetanoiAstro Ltd and all websites owned or operated by or on behalf of MetanoiAstro Ltd, including www.metanoiastro.com. When you use or interact with a website, mobile application, or other digital service (each a "Digital Service") operated or owned by MetanoiAstro Ltd, we and third parties may obtain certain information about you.

As an administrator of personal data, related to the provision of services, MetanoiAstro Ltd complies with all requirements of the General Data Protection Regulation, collecting personal data only to the extent necessary to provide the services you have requested.

Your use and/or browsing of the corporate website www.metanoiastro.com, and the submission of the provided contact form, are considered as your consent to the terms of this Privacy Policy of MetanoiAstro Ltd. If you do not agree with these terms, please do not enter or use this website.

Who We Are

MetanoiAstro Ltd is a commercial company established to provide astrological and other consultations, organize training courses, and seminars. The administrator for personal data collected by www.metanoiastro.com is MetanoiAstro Ltd, UIC: 207927791, with a registered address in Bulgaria, Ruse, 7012, Sixth September Street, №54, email: metanoiastro@gmail.com.

What Is Personal Data

Personal data refers to any information related to the identification of an individual (such as email address, name, age, date and place of birth, phone number, and others).

MetanoiAstro Ltd does not process your personal data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, nor does it process genetic data, biometric data for the purpose of uniquely identifying a natural person, health data, or data concerning a person's sex life or sexual orientation, as these are special categories of personal data.

When and How We Collect Information About You

When you request/use our services, MetanoiAstro Ltd may obtain various types of information related to you that you have voluntarily provided through registration on the platform for a personal consultation or that you have sent to the email address metanoiastro@gmail.com. This information is necessary to provide the requested service and may include personal information that directly identifies you, such as your name, address, or contact information. The information we receive typically consists of:

• that you give us about yourself;
• that you give us for others;
• automatically collected about your interactions with the digital services and our content or advertisements on websites, third-party applications or other media;
• which we receive from other sources.

Any information we collect that can be used to specifically identify you as an individual includes:

• Identity Data (your first and last name);
• Contact Data (billing address, delivery address, email address, and phone numbers);
• Financial Data / Transaction Data (your bank account details and/or payment card details when you pay by bank transfer/card);
• Technical Data (your login data, Internet Protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone settings and location, operating system and platform, and other technology on the devices you use to access this site);
• Profile Data (purchases or orders, your interests, preferences, feedback, and survey responses).

Purpose of Collecting and Processing Your Personal Data

The purpose of collecting and processing your personal data is to provide you with the information/service you have requested. If you do not wish to provide your personal data to the necessary extent, it may not be possible to give you full access to the requested service. However, you can access and use some parts of the website that do not require the provision of any personal data.

Automatic Processing of Information

MetanoiAstro Ltd may automatically collect information from your web browser and/or mobile device as soon as you open and start using the website www.metanoiastro.com. The collected information may include: the name of the website from which you entered our website, if any, the IP address of the computer/proxy server you use to access the Internet, the name of your Internet service provider, the type of your web browser, the type of mobile device, the operating system of the computer/mobile device, and data about your browsing activity during your use of the website. The information is collected to analyze trends among our users and improve the services offered. By entering and using our website, you also agree to accept cookies, some of which may contain information about your personal data.

How the Provided Email Address Is Used

Please note that by sending an inquiry/message through the company website www.metanoiastro.com and/or by filling out a contact form and sending it to the email address metanoiastro@gmail.com, you agree that we may contact you afterward. We may contact you via the email address you provided with information regarding our services. You may withdraw your consent to receive marketing offers at any time by emailing metanoiastro@gmail.com.

How Your Personal Data Is Used/Shared

The personal data you provide is collected, processed, and stored solely for the purposes of providing the services of MetanoiAstro Ltd and for communication with you as a client related to the provision of the requested service.

Your personal data may be shared with third parties under a contract with service providers who provide financial data processing, services related to computer networks and systems, data management services, etc., or with investigative/judicial/regulatory or other authorities when we are legally required to do so in explicitly provided by law cases.

How Long Your Personal Information Is Stored

Your personal information will be stored for the period necessary to fulfill the purposes outlined in this Privacy Policy, but no longer than 5 years unless a longer retention period is required by law. Upon expiration of the period, the information is permanently deleted.

How You Can Withdraw Your Consent to the Use of Your Personal Data

You have the right to withdraw your consent to the storage and use of your personal data at any time. MetanoiAstro Ltd will honor your request as long as there is no legal obligation to retain it for a longer period.

You can withdraw the provided consent for the use of your personal data by sending an email to metanoiastro@gmail.com. Please note that such withdrawal may prevent MetanoiAstro Ltd from providing the requested service.

What Rights Do You Have in Relation to the Personal Data You Have Provided

If you have provided your personal data to MetanoiAstro Ltd, you have the following options at any time. According to the Personal Data Protection Regulation No. 2016/679, all individuals have the following rights:

• To receive information about the processing of their personal data;
• To receive access to the personal data stored for them;
• To request that false, inaccurate or incomplete personal data be corrected;
• To request to be "forgotten" - to request that their personal data be deleted when they are no longer needed or if the legal terms for their storage and processing have expired;
• To receive their personal data in a machine-readable format and send them to another administrator ("data portability");
• To object to the processing of their personal data for marketing purposes or when they are related to a certain situation;
• To require processing restrictions;
• To demand that decisions based on automated processing affecting them and based on personal data be made by natural persons and not only by computers.

Individuals can exercise their rights by contacting us via the Company's e-mail: metanoiastro@gmail.com.

You also have the right to file a report with the Commission for Personal Data Protection:

Commission for Personal Data Protection in Bulgaria:
Sofia 1592, 2 Tsvetan Lazarov Blvd., phone +359 2 915 3523, e-mail: kzld@cpdp.com

MetanoiAstro Ltd has the right to refuse to fulfill your repetitive requests or unreasonable requests requiring disproportionate technical effort, endangering the privacy of other users.

The exercise of your rights, when they are not repeated and unfounded, is not bound by the payment of a fee.

MetanoiAstro Ltd does not collect personal information from children under the age of 14. If a parent and/or legal guardian of a child discovers that their child has provided their personal data to MetanoiAstro Ltd, contact us via e-mail: metanoiastro@gmail.com and the information will be deleted as soon as possible.

This privacy policy is effective from 12/08/2024 and MetanoiAstro Ltd reserves the right to change it at any time and at its discretion.